How do I turn on Staff Access?

When you contact us with a question, we may ask you to turn on the Staff Access feature so we can see what you're seeing in your account. This option is turned off by default, for your privacy.

Turning Staff Access On

1
Click your full name or email address at the top right corner of any page, then click Account Settings.
Accessing Account Settings by clicking on user name or email address
2
Scroll down to Staff Access at the bottom of the Account Settings page. Click the switch to display Yes.
Staff Access set to Yes
3
Respond to the support email to let us know that you've enabled Staff Access, and we'll take it from there!

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