How do I enable staff access?
When you contact us with a question, we may ask you to enable the staff access feature so we can see what you're seeing in your account. For your privacy, this option is disabled by default.
Enabling Staff Access
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Click your full name or email address in the main navigation, and then click Account Settings.
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Scroll down to Staff Access at the bottom of the Account Settings page. Click the switch to change it to Yes.
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- If we have asked you to do this in a support conversation, respond to the support email to let us know that you've enabled staff access, and we'll take it from there!