What if someone did not receive their signature request?
There are four common reasons why you or someone else might not receive a signature request.
Incorrect Email Address
There may be a typo in the email address. If this is the case, the original sender can change the email address for the signature request.
The recipient’s email server or client might have flagged the signature request as suspected spam, or detected a phishing attempt or malware. If this is the case, the signature request could be in the recipient’s junk mail folder. If the recipient has one email address forwarding to another, the signature request could be in the junk mail folder of their first email address.
Please note that some email servers filter out suspected spam, phishing attempts, and malware before they reach the recipient’s junk mail folder. This issue is more common with recipients that work at large companies.
Finally, some email clients auto-categorize email. As a result, the signature request could be in a category or mail folder that the recipient does not expect or is not aware of.
Problem with Email Address or Server
There could be a problem with the recipient’s email address or server. The signature request will bounce if the recipient’s email address is invalid, or if their email server is misconfigured.
Please note that even if the problem with the recipient’s email address or server has been fixed, our outgoing mail server may have flagged the recipient’s email address as invalid and blocked sending additional emails to that email address. If you think this could be the case, please contact us so that we can unblock the email address.
Lost or Deleted
It’s possible that the recipient has the signature request but can’t find it, or deleted it by mistake. If you suspect this is the case, please see our article on how to resend a signature request.